DSC Security System

Frequently Asked Questions

My system has a low battery trouble indication?
This trouble indicates that the backup battery is low or requires replacement

How often do I need to replace the battery?
A battery will last typically between 3 - 5 years. When the battery requires replacement or is low, the system will indicate a trouble on the keypad and if monitored, may report a signal to the central monitoring station.

How do I replace the backup battery?
The battery is located in the main control panel located in the basement or closet. Remove the red and black leads and then reconnect to the new battery. Ensure that the red wire is connected to the positive side of the battery and the black wire to the negative terminal.

Where can I purchase a new battery?
Your battery should be replaced with the current model located in your main control panel. A 12 volt 4 or 7-amp/hour, gell cell or lead-acid type battery is recommended and can be purchased through a local security company or electronics store

Where is the main control panel located?
The main control panel is located in a metal cabinet (Click here for an example)

How do I set the time/date?
Instructions for setting the time/date are different for each alarm system. Please refer to your instruction manual for further details.

How can I find out what trouble my system has?
Press '*' then '2'. The keypad will display the current trouble or troubles. Each system contains a different list of trouble conditions. Please refer to your instruction manual for further details.

How do I turn on/off the door chime feature?
Instructions for adjusting the chime feature are different for each alarm system. Please refer to your instruction manual for further details.

How do I test my system?
Please contact your installer/dealer for the correct testing procedure

How do I program a new access code on the system?
Instructions for programming access codes are different for each alarm system. Please refer to your instruction manual for further details.

Does DSC monitor my alarm system?
DSC is a manufacturer only, and sells its products through distribution to security professionals. DSC does not monitor, install, or service its products.

What if my system requires servicing or repairs?
DSC is a manufacturer only, and sells its products through distribution to security professionals. DSC does not monitor, install, or service its products.

Due to liability, DSC does not refer one dealer over another. Please check the yellow pages for a dealer near you. Most companies are familiar with DSC and should be able to help you

What if I make a mistake while entering a code to arm or disarm?
Press the '#' key and enter your code again

My system accidentally went into alarm, what do I do?
Enter your 4-digit user code to disarm the system. If you do not have a user/master code, you will have to power down the system. Follow these steps. (1) Locate the control panel, which is a metal cabinet, either mounted in a closet or basement. (2) Carefully remove the red and black wires from the battery. (3) Turn off the AC power by removing the transformer. Usually the transformer is simply plugged into the wall outlet nearby. This will power down your system completely until you can contact your local security company for service.

Where do I get window/door stickers for my alarm system?
Please contact your installer/dealer for window/door stickers

What is the purpose of the 'Ready', 'Armed' and 'Trouble' indicators?
'Ready' indicator - this will illuminate when all zones are secure
'Armed' indicator - this will illuminate when the system is armed
'Trouble' indicator - this will illuminate when there is a system trouble. Please refer to your instruction manual for further details.

What is the purpose of the three emergency keys?
For information, please refer to the instruction manual.

What is the purpose of the five function keys?
These keys are available on the PowerSeries and Maxsys alarm systems. For information, please refer to the instruction manual.

How do I arm the system in the 'Away' mode?
Instructions for arming in the 'Away' mode are different for each alarm system. Please refer to your instruction manual for further details.

How do I arm the system in the 'Stay' mode?
Instructions for arming in the 'Stay' mode are different for each alarm system. Please refer to your instruction manual for further details.

How can I silence the trouble beep on the keypad?
Press the '#' key

How do I bypass a zone?
Instructions for bypassing zones is different for each alarm system. Please refer to your instruction manual for further details.

How do I adjust the sounder on my keypad?
Instructions for adjusting the keypad sounder are different for each alarm system. Please refer to your instruction manual for further details.

I’ve just moved into a new home and there is a DSC system installed, how can I activate the system?
DSC is a manufacturer only, and sells its products through distribution to security professionals. DSC does not monitor, install, or service its products. To activate your system, contact a local dealer/installer like AFFTON TELCOM.